Arrival and Departure
We have also implemented 24 hours check-in/out for every customers.
Advance payment should be done before you check-in.
Please note the cancellation policy before committing to a reservation.
Cancellation by the Guest
In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask
us to, or the booking is cancelled within 7 days of the scheduled date of arrival, or you do not show, or you use the card to pay on departure. However,
we reserve the right to pre-authorise the card with a charge equivalent to the room(s) single night rate.
The exception to this policy is for bookings at peak times and / or special events where we reserve the right to take a deposit payment equivalent to the room(s)
single night rate. You will be informed of this at the time of booking.
If you are unable to secure the booking with a credit/debit card then we require payment by BACS for the full amount of the stay.
We will then send confirmation once the money has cleared.
Bookings made online may be subject to differing terms and conditions in force at the time of booking.
This is to protect your security in carrying out the booking and providing credit card details over the internet.
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already
booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible
in such cases.
In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.
If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.
Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
A car park is available for guests’ use at the side of the lodge. Cars parked here are at owners risk.
Damage and Breakages
Please take care of our lodge. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.
Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly.
We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival.
You have full responsibility of these keys for the duration of your stay. Lost keys will be charged.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions,
unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge to cover postage and packaging.
We reserve the right to charge for missing items.
Payment is due on the morning of departure and we accept the following charge, credit and debit cards
Pets are not permitted in the Farmhouse, the Lodge or on the adjoining land. Well behaved assistance dogs are welcome.
We reserve the right to change our prices at any time. This does not affect bookings already made.
All published rates are inclusive of VAT at the current rate.